What You Should Know:
Epic, Nordic, Impact Advisors and The Chartis Group won the 2023 Overall Best in KLAS® awards. Epic was named the top Overall Software Suite for the thirteenth straight year in 2023 Best in KLAS – Software & Services report, released, which reports on the top vendors for 2022. Epic was also named the top Overall Physician Practice Vendor. Epic won thirteen other Best in KLAS awards in various market segments.
– Impact Advisors tied with Nordic to be a co-winner of the Overall IT Services category. Impact Advisors also excelled in several individual categories, winning Best in KLAS awards for ERP Implementation Leadership, Financial Improvement Consulting, and Security & Privacy Consulting Services.
– Nordic tied with Impact Advisors to be a co-winner of the Overall IT Services category. Nordic is a repeat winner from last year, scoring above 90 in four separate services segments and winning a Best in KLAS award for HIT Core Clinical Implementation Leadership.
2023 Best in KLAS Definitions
Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS is based on information obtained from 23,000 evaluations KLAS conducted in 2022. Annually, these interviews represent the opinions of healthcare professionals and clinicians from more than 4,500 healthcare organizations and measure more than 1,000 healthcare technology products and services.
Here is a look at the full list of Best in KLAS winners:
Most Improved Software Product – Veradigm (formerly Allscripts). Veradigm FollowMyHealth customer satisfaction has improved nearly 16% over the past year. Customers report technology improvements, with several stating that the addition of automated post-visit summaries has improved efficiency.
Most Improved Services Solution – KPMG. Client satisfaction with KPMG’s ERP Business Transformation & Implementation Leadership services has increased 24.7% since the 2022 Best in KLAS report. The firm is viewed as being able to handle large, complex ERP implementation projects. Across recent engagements, satisfaction with the firm has been more consistent than in the past, with fewer clients reporting misses from the firm. Additionally, consultant expertise is more highly rated. Current clients feel their project resources had deep experience and were able to provide strategic guidance to help clients overcome the challenges that inherently arise in these difficult implementations.
Best in KLAS: Inpatient Clinical Care
340B Management Systems
PharmaForce 340B
Acute Care EMR: Large ( >400 Beds)
Epic EpicCare Inpatient EMR
Acute Care EMR: Midsize (151–400 Beds)
Epic EpicCare Inpatient EMR
Acute Care EMR: Small (1–150 Beds)
MEDITECH Expanse Acute Care EMR
Automated Dispensing Cabinets
BD Pyxis MedStation ES
Clinical Communications: Acute Care
Epic Secure Chat
Clinical Decision Support: Care Plans & Order Sets
Zynx Health Zynx Order Sets and Care Plans
Clinical Decision Support: Point-of-Care Clinical Reference
Merative (formerly IBM) Micromedex Solutions
Data Archiving
Galen Healthcare VitalCenter Online Archival
Drug Diversion Monitoring
Protenus Diversion Analytics
Infection Control & Monitoring
Wolters Kluwer Sentri7 Infection Prevention
Integration Engines
Lyniate Corepoint
Workflow Management
BD PharmacyKeeper Verification (Grifols)
Medication Inventory Management
Epic Willow Inventory (Inpatient)
Pharmacy Surveillance
VigiLanz Pharmacy Surveillance
Smart Pumps: EMR-Integrated
ICU Medical Plum 360 (LVP)
Smart Pumps: Traditional
ICU Medical Plum 360 (LVP)
Ambulatory & Post–Acute Care
Ambulatory EMR: Health System Owned
Epic EpicCare Ambulatory EMR
Ambulatory EMR: Independent (>75 Physicians)
Epic EpicCare Ambulatory EMR
Ambulatory EMR: Independent (11–75 Physicians)
athenahealth athenaClinicals
Ambulatory Pediatric EMR
PCC EHR
Ambulatory RCM Services
R1 Physician RCM Services
Ambulatory Surgery Center Solutions
Surgical Information Systems (SIS) SIS Charts
Behavioral Health
Credible Behavioral Health Enterprise Software
Home Health: Health System Owned
Epic Dorothy
Home Health: Independent (>200 ADC)
MatrixCare Home Health (Brightree)
Home Health: Independent (1–200 ADC)
MatrixCare Home Health (Brightree)
Hospice: Independent
WellSky Hospice & Palliative
Long-Term Care
PointClickCare
Outpatient Therapy/Rehab
Raintree Systems TherapyRehab Plus
Practice Management: Health System Owned
Epic Resolute/Prelude/Cadence Ambulatory
Practice Management: Independent (>75 Physicians)
athenahealth athenaCollector
Practice Management: Independent (11–75 Physicians)
athenahealth athenaCollector
Small Practice Ambulatory EMR/PM: Independent (2-10 Physicians)
athenahealth EHR/PM
Financial/Revenue Cycle/HIM Business
Decision Support
Strata Decision Technology StrataJazz Decision Support
Claims Management & Clearinghouse
Experian Health ClaimSource
Clinical Documentation Integrity
Iodine Software AwareCDI
Complex Claims Services
Revecore
Computer-Assisted Coding (CAC)
Dolbey Fusion CAC
Computer-Assisted Physician Documentation (CAPD)
Nuance CAPD
Credentialing
ASM MD-Staff
Data & Analytics Platforms
Innovaccer Data Platform
Data Visualization & Reporting
Tableau
Debt Collection Services
RSi RCM
Enterprise Resource Planning (ERP)
Workday HCM Financial Management and Supply Chain (ERP)
Financial Planning & Analysis
Strata Decision Technology StrataJazz Financial Planning
Healthcare Artificial Intelligence: Data Science Solutions
ClosedLoop Healthcare’s Data Science Platform
Healthcare Safety, Risk & Compliance Management
Performance Health Partners Safety, Risk, and Compliance Solutions
Insurance Discovery
FinThrive Insurance Discover
Patient Access
AccuReg Patient Access
Patient Accounting & Patient Management: Large (>400 Beds)
Epic Resolute Hospital Billing
Patient Financial Engagement
Waystar Patient Financial Experience
Patient Financing Services
CarePayment CarePayment Patient Financing
Patient Flow
Epic Grand Central Patient Flow (full suite)
Real-Time Location Systems (RTLS)
Securitas Healthcare (formerly STANLEY Healthcare) MobileView (Hardware & Software)
Revenue Cycle: Chargemaster Management
The Craneware Group Chargemaster Toolkit
Revenue Cycle: Contract Management
Experian Health Contract Management & Analysis
Robotic Process Automation
Cloudmed (an R1 Company) Cloudmed Automation
Scheduling: Nurse & Staff
QGenda Nurse & Staff Scheduling
Scheduling: Physician
QGenda Shift Admin Scheduling
Speech Recognition: Front-End
EMR Nuance Dragon Medical One
Talent Management
Workday Human Capital Management
Time & Attendance
symplr Time and Attendance (formerly API Healthcare)
Value-Based Care
Digital Rounding Huron Rounding
EMR-Centric Virtual Care Platforms
Elation Health: Elation Telehealth
Interactive Patient Systems
pCare
Patient Communications
CipherHealth CipherOutreach
Patient-Driven Care Management
Wolters Kluwer Emmi
Patient Experience Improvement
NRC Health
Patient Portals
Epic MyChart
Population Health Management
Azara Healthcare DRVS
Remote Patient Monitoring Health Recovery Solutions
HRS Remote Patient Monitoring Platform
Social Determinants of Health
Networks findhelp (Aunt Bertha)
Video Conferencing Platforms
Doximity Dialer
Virtual Care Platforms (Non-EMR)
Caregility Cloud
Security & Privacy
Access Management
Duo Trusted Access (Mostly MFA and EPCS)
Healthcare IoT Security
Medigate by Claroty Medigate IoMT Solutions
Identity Management
Imprivata IAM Suite
Patient Privacy Monitoring
Protenus Patient Privacy Monitoring
Security & Privacy Consulting Services
Impact Advisors
Security & Privacy Managed Services
Fortified Health Security
Application Hosting
Epic
Clinical Optimization
Galen Healthcare
Denials Management Services
Cloudmed (an R1 Company)
Digital Transformation Consulting
Chartis
Eligibility Enrollment Services
Change Healthcare Eligibility and Enrollment Advocate
ERP Business Transformation & Implementation Leadership
Huron
ERP Implementation Leadership
Impact Advisors
Extended Business Office
Guidehouse
Financial Improvement Consulting
Impact Advisors
Go-Live Support
Medasource
HIT Advisory Services
Guidehouse
HIT Core Clinical Implementation Leadership
Nordic
HIT Staffing
iMethods
Managed IT Services
Pivot Point Consulting, a Vaco Company
Outsourced Coding
Oxford Global Resources
Physician Advisory Services
XSOLIS
Release of Information
Sharecare
Revenue Cycle Optimization
Chi-Matic
Revenue Cycle Outsourcing
Guidehouse
Strategy, Growth & Consolidation Consulting
Guidehouse
Technical Services
Prominence
Transcription Services
AQuity Solutions
Underpayment Recovery Services
Revecore
Value-Based Care Consulting
PINC AI (formerly Premier)
Value-Based Care Managed Services
Arcadia
Virtual Scribing Services
AQuity Solutions Real-Time Virtual Scribes
Imaging Systems Cardiology
Merative (formerly IBM) Merge Cardio
Cardiology Hemodynamics
Merative (formerly IBM) Merge Hemo
Image Exchange
Nuance PowerShare
Oncology: Medical
Epic Beacon
Oncology: Radiation
Varian (A Siemens Healthineers Company) ARIA
PACS: Large (>300K Studies)
Sectra PACS
PACS: Small (≤300K Studies)
Sectra PACS
Speech Recognition: Front-End Imaging
3M MModal Fluency for Imaging
Universal Viewer (Imaging)
Visage Imaging Visage 7
Vendor Neutral Archive (VNA)
Fujifilm Synapse VNA (TeraMedica)
Payer Solutions Care Management Solutions (Payer)
ZeOmega Jiva
Claims & Administration Platforms (Payer)
HealthEdge HealthRules Payer
CMS Payer Interoperability
Edifecs XEngine Server For FHIR
Employer-Sponsored Healthcare Services
Marathon Health
IT Consulting Services (Payer)
EMIDS
Quality Analytics (Payer)
MedInsight Quality Analytics
Risk Adjustment
Vatica Health Risk Adjustment and Quality of Care Solution
