Technology giants and other non-traditional players are moving into the healthcare market, giving consumers a host of new options for how and where they obtain services. Everyone from Apple and Amazon to G.E. and Berkshire Hathaway are disrupting the market by introducing new delivery models that emphasize simplicity, transparency and positive digital experiences. Traditional players will need to recalibrate how they build market share due to this new consumerism threat. In fact, a
Read More
Patient Engagement | Optimizing Patient Engagement | News, Analysis, Insights - HIT Consultant
4 Tips to Increase Patient Engagement Rates in Healthcare Facilities
- Patient engagement is a valuable tool for any medical practice but increasing your facility's patient engagement rate can be a small challenge for some firms to overcome. - Medical building construction company, Simone Health, shares four tips for increasing patient engagement rates in healthcare facilities.Engaging patients in their own healthcare has shown to be immensely beneficial to their overall healthcare experience. Having patients play an active role in their medical needs gives them
Read More
Welldoc’s BlueStar Integration with Xealth Improves Patient Engagement by 2.5X
- Welldoc’s BlueStar digital therapeutics improved in terms of activation rates, patient engagement, and ongoing usage when integrated into the EHR using Xealth’s digital health platform. - When providers are connected to their patients, as demonstrated in a Welldoc randomized controlled trial, providers are 2-4x more likely to change an individual’s treatment plan to positively impact health in a more timely manner. Welldoc, announced activation results for Welldoc’s BlueStar digital
Read More
27 Healthcare Consumer Insight & Digital Engagement Trends to Watch
- Majority of patients are depending on online reviews, ratings, and reputation more than ever when choosing a physician, according to a new Binary Fountain survey. - Recent years have shown explosive growth in the use of digital tools for research into the choice of physician and healthcare needs. - The 2019 “Healthcare Consumer Insight & Digital Engagement survey reveals critical trends into how patients look to online reviews, ratings and brand reputation when it comes to
Read More
Emoji Buttons Effective in Gauging Doctor/Patient Satisfaction in Real-Time
- Penn Medicine researchers implemented emoji button terminals reflecting a range of emotions and sentiments -- stationed around emergency departments (EDs) finds them effective in monitoring doctor and patient sentiments in real-time. - Conducted during a five-month study period in 2018, nearly 14,000 sentiments were recorded across the three terminals, one was set up near physician workstations, another at nurses’ workstations, and the last at the patient exit. - The nurses’ station
Read More
Patient Communications: Blending Digital Tools With The Human Touch
Today’s patients have high expectations when seeking information and services about healthcare. As generations Y and Z mature and become responsible for their own healthcare, the industry needs to adapt and evolve their communications strategies in order to connect with customers in a format they prefer. This is also important for the wellness of your business. But the challenge for healthcare provider organizations looking to retain current patients and attract new ones is in striking
Read More
D2 Consulting Acquires Patient Engagement Company WorkUp
Life sciences consulting firm D2 Consulting, today announced it has acquired Brooklyn, NY-based patient engagement company WorkUp, Inc. The acquisition expands D2’s existing technology solutions, providing value-added support for clients, including manufacturers, specialty pharmacies, HUBs, payers, pharmacy benefit managers and integrated delivery networks.Founded in 2013 to support high maintenance patients, WorkUp’s patient engagement solution, Status improves operational efficiencies and
Read More
3 Ways On-Demand Care Can Improve the Patient Experience
In the increasingly competitive healthcare space, establishing loyalty and improving the patient experience has become a priority for providers. In no area is this truer than the highly competitive, consumer-driven on-demand care space. In fact, a recent survey revealed that patients are five times more likely to select a practice because they’ve had a positive experience there rather than traditional marketing tools, highlighting a key driver of patient loyalty. Patients are increasingly
Read More
5 Things Patients Are Looking For On Your Physician Practice’s Website
Patients have taken a more active role in their healthcare journey, and with more digital options than ever before, their expectations have significantly shifted. More are taking their healthcare-related searches online –– an estimated 80 percent according to a recent report by Doctor.com –– and adopting a consumer-like approach, comparing and contrasting providers to find a practice that fits their needs to a tee. With patient consumerism on the rise, it’s become imperative for providers to
Read More
Why An Integrated Healthcare CRM Is Critical to Patient Engagement
Customer Relationship Management (CRM) is the well-known backbone of commercial sales forces across the globe. But what many don’t realize is that CRM has a utility that extends far beyond relationship-building in a traditional business setting. CRM systems are now engaging more than customers. They’re engaging patients in a healthcare setting far more complex than any retail or B2B enterprise. CRM applications are used to engage patients by providing them with a superior experience from their
Read More
